phmob Privacy Policy

phmob operates the online casino platform available at phmob.vip (the "Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), phmob acts as the Personal Information Controller (PIC) — meaning we determine the purposes and means by which your personal data is processed.

phmob provides online gambling services including slots, live dealer casino games, sports betting, online sabong, and bingo to Filipino players across the Philippines. Our services are offered in Philippine Peso (PHP) and are accessible via mobile browser to players in Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines.

phmob operates within the PAGCOR-regulated framework governing online gambling platforms in the Philippines. Regulatory compliance, including anti-money laundering (AML) requirements under Republic Act No. 9160, informs some of our mandatory data collection and retention obligations.

phmob collects personal data in the following categories. The collection basis (Required, Optional, or Automatically Collected) is indicated for each category.

phmob does not collect sensitive personal information (as defined under RA 10173) unless it is directly required for PAGCOR compliance, responsible gambling obligations, or AML obligations. We do not collect racial or ethnic origin, political opinions, or religious beliefs.

phmob collects your personal data through the following channels:

• When you register a phmob account and complete the sign-up form
• When you submit identity verification documents during KYC
• When you make deposits or withdrawal requests using GCash, PayMaya, or bank transfer
• When you contact phmob support via live chat or email
• When you update your account settings or communication preferences

• Through cookies and similar tracking technologies on phmob.vip (see Section 7)
• Through server logs that record IP addresses, access times, and browser information
• Through your gaming activity — every bet, win, loss, and session is logged for integrity and responsible gambling monitoring
• Through your device when you access phmob on Android or iOS mobile browsers

• From payment processors (GCash/PayMaya/banks) to verify transactions and prevent fraud
• From identity verification service providers for KYC processing
• From PAGCOR or other regulatory bodies where required by law

phmob processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your phmob account, verifying your identity, and processing login sessions.
• Service Delivery: Enabling you to play casino games, place sports bets, access live dealer tables, participate in bingo sessions, and use all features of the phmob platform.
• Financial Processing: Processing deposits and withdrawals via GCash, PayMaya, BDO, BPI, and Metrobank; reconciling your PHP balance; and maintaining transaction records.
• KYC and Age Verification: Verifying that you are 21 years of age or older as required by PAGCOR regulations, and that your identity matches your financial accounts.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act — including filing Suspicious Transaction Reports (STRs) where required by law.
• Responsible Gambling: Monitoring gaming behavior to identify patterns that may indicate problem gambling, applying deposit limits or self-exclusion measures where applicable, and complying with PAGCOR responsible gaming requirements.
• Fraud Prevention and Security: Detecting unauthorized account access, preventing payment fraud, identifying multi-accounting violations, and protecting all phmob users from abuse.
• Customer Support: Responding to your inquiries, resolving complaints, and maintaining support records.
• Platform Improvement: Analyzing aggregated, anonymized usage patterns to improve the phmob user experience for Filipino players.
• Marketing Communications (with consent): Sending promotional emails or SMS messages about phmob bonuses, new games, and tournaments — only where you have opted in to receive such communications.

Under the Philippine Data Privacy Act of 2012 (RA 10173), phmob processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the contract between you and phmob — i.e., providing online gambling services, processing deposits/withdrawals, and maintaining your account.
• Legal Obligation: Processing required by Philippine law, including PAGCOR licensing conditions, AML reporting obligations under RA 9160, and NPC data retention requirements.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and responsible gambling purposes — where these interests do not override your fundamental rights.
• Consent: Processing for marketing communications and optional data collection — you may withdraw consent at any time by updating your preferences in your phmob account settings or contacting support.

phmob does not sell or trade your personal data. However, we share your data with the following categories of third parties in the ordinary course of providing our services:

• Payment Processors: GCash (G-Xchange Inc.), PayMaya (Voyager Innovations), and Philippine banks (BDO, BPI, Metrobank) process financial transactions. These entities operate under BSP regulation and their own data privacy policies.
• Identity Verification Providers: Third-party KYC and liveness-check providers assist phmob in verifying government-issued Philippine IDs.
• Game Software Providers: Game studios and software providers may receive limited data necessary to deliver and certify their games on the phmob platform. They do not receive your financial or full identity data.
• Cloud and Infrastructure Providers: phmob uses reputable cloud infrastructure providers to host the platform. These providers act as Personal Information Processors (PIPs) under data processing agreements.
• PAGCOR and Regulatory Authorities: phmob shares data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other government bodies when required by Philippine law or regulation.
• Legal and Professional Advisers: phmob may share data with lawyers, auditors, and compliance consultants under strict confidentiality obligations where necessary.

All third-party processors engaged by phmob are bound by data processing agreements consistent with RA 10173 and the NPC's requirements for Personal Information Processors operating in the Philippines.

phmob.vip uses cookies and similar technologies to operate the platform, enhance user experience, and analyze platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for login session management, security, and basic platform functionality. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your language preferences, device settings, and recent game selections to provide a smoother experience on return visits.
• Analytics Cookies: Collect anonymized data about how Filipino players interact with phmob — which games are most visited, load times, and session patterns. This data is used in aggregate to improve the platform.
• Marketing Cookies (consent-based): Track whether you arrived at phmob via a promotional link, to attribute bonuses correctly and measure campaign effectiveness. Only active where consent is given.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in to your phmob account.

phmob retains personal data for the following periods, after which data is securely deleted or anonymized:

• Account and KYC Data: Retained for the lifetime of your active phmob account, plus 5 years after account closure — as required by AMLC reporting obligations.
• Transaction and Financial Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA requirements and BSP record-keeping standards.
• Gaming Activity Logs: Retained for 2 years from the date of the session for responsible gambling monitoring, dispute resolution, and platform integrity purposes.
• Support Communications: Retained for 3 years from the date of last contact, or the lifetime of the account — whichever is longer.
• Marketing Consent Records: Retained until consent is withdrawn, plus 1 year for compliance records.

Where phmob is required by a court order, regulatory investigation, or legal proceeding to retain data beyond the standard periods above, we will do so for the duration of that requirement.

phmob implements appropriate technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and phmob.vip is protected by TLS 1.3 encryption, including login credentials, payment data, and account information.
• Encryption at Rest: Sensitive personal data stored in phmob's databases is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: phmob staff access to personal data is strictly limited on a need-to-know basis. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Password Security: Player passwords are stored using one-way cryptographic hashing — phmob staff cannot read your password.
• Security Monitoring: phmob monitors platform systems for suspicious activity, intrusion attempts, and unauthorized access attempts on a continuous basis.
• Breach Response: In the event of a personal data breach affecting phmob players, we will notify the National Privacy Commission (NPC) within 72 hours of discovery, and notify affected players without undue delay, in accordance with RA 10173 breach notification requirements.

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), phmob players have the following rights with respect to their personal data:

In the course of operating the phmob platform, certain personal data may be transferred to and processed in countries outside the Philippines — for example, where cloud infrastructure or game software providers are based in other jurisdictions.

Where phmob transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place as required by the NPC, including:

• Data Processing Agreements with receiving parties that impose data protection obligations equivalent to those under RA 10173
• Transfer only to jurisdictions that have been assessed as providing adequate data protection, or where contractual protections are in place
• Notification to the NPC of cross-border transfers involving sensitive personal information where required by NPC Circular 16-01

By using the phmob platform and agreeing to this Privacy Policy, you consent to such international transfers of your personal data subject to these safeguards.

phmob has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173 and the NPC's implementing rules. If you have questions, concerns, or wish to exercise your data privacy rights, please contact:

If you are not satisfied with phmob's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines:

• NPC Website: privacy.gov.ph
• NPC Complaints: Filed via the NPC complaints portal at privacy.gov.ph/complaints

phmob cooperates fully with NPC investigations and complies with all NPC orders and directives.

phmob reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email to their registered address or via a prominent notice on phmob.vip at least 14 days before the changes take effect. Continued use of the phmob platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is always available at phmob.vip/privacy-policy. The Effective Date at the top of this page reflects the most recent version in force.